Return Policy

Thank you for connect the sound with us. We hope you are enjoy all the sounds. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in no damage condition, with all original tags and labels attached.

 

RETURN PROCESS 

To return an item, please email customer service at 432soundslab@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to our Hong Kong address.

Please note, you will be responsible for ALL return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

• Sale items and accessories are FINAL SALE and cannot be returned.

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

432soundslab@gmail.com

Last updated: June 2022